Shipping & Return FAQ's
When do I receive my rental?
Although we ship every rental to arrive 1 business day in advance at your shipping address, we guarantee the arrival on the first day of your rental period.
My rental period is over? What happens now?
Please make sure you initiate the return shipping on the day your rental term ends. If you prepaid for return shipping, use the provided prepaid shipping label and attach it to your package and schedule a pickup with us or the shipping company. For self service returns, please just take care of the insured return shipping yourself and send it to our warehouse address.
Can I extend my rental period?
Nothing easier than that. Simply contact us so we can update your rental period. You can also use our Online Service to extend your rental.
What if I'm late to return the device?
Please let us know so we are aware. If you do not contact us, we would have to charge you a late return fee and possible additional rent according to our terms & conditions.